We offer a hassle free 3 day return policy and a lifetime authenticity guarantee.
We want you to be at ease shopping with us and ultimately satisfied with your RocksOnClocks purchase. We recognize the anxiety that goes into online shopping and therefore offer a risk free 3-day inspection and return period. You have 3 full days from when your order is received and signed for at your address to assure you are 100% thrilled with your purchase, exceptions can be made on a case to case basis, needing an email confirmation. In the unlikely event that you decide you do not want to keep your item, you must let us know within the first three days. We need to give you a return authorization number , return ship address with shipping and security instructions. You will need to follow the instructions we give you and have the item returned to us so that we have it with-in 3 days of when your received it . Your item/items are guaranteed to be genuine for its lifetime; we refer to this as our lifetime guarantee of authenticity. If at anytime during your ownership, your order is found to be NOT authentic, you can return it for an exchange or full refund. All of our timepieces contain the original manufacturer serial and model numbers, while our diamonds come with GIA certification. These numbers are also listed on the paperwork we provide with your item, and these are also registered in our system should any issue ever arise. All of our customizations are NEW authentic, gold, diamond, and precious stone accessories that have been supplied and applied to the timepiece by independent master jewelers and not by the watch manufacturer.
The item being returned must be exactly as received. Please do not wear, remove seals, adjust sizing, or lose any documentation of the item , as this will void the return policy.
ROCKS ON CLOCKS LLC 36 NE 1st St. Miami, FL 33132 Ph: 305-922-9033 Email: firstname.lastname@example.org
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It's an expression of the one who wears it. If reflecting your individuality is what makes you tick; Rocks on Clocks can make your dreams come true.
RETURNS AND EXCHANGES
CONTACT US ABOUT US CUSTOMER ASSISTANCE ACCESSORIES
We have a great refund and exchange policy. However, some things we just can’t take back:
• Items which have been abused or modified
• Special orders made to customer specifications
• Products modified as per customer request
For more information please feel free to contact us anytime at sales@RocksOnClocks.com or at 1-305-922-9033 and one of our friendly customer service representatives will be most happy to assist you!
Unfortunately, NIB (New In Box) or UNUSED watches are not eligible for our return policy. This is to insure that what you are receiving is 100% unworn in factory original condition. We want you to know that these items have not been sent out, worn and returned. When you see any item listed as unused or new, you can be confident the piece you are receiving is in factory mint condition.
custom accessories will void the watch manufacturer's warranty and will preclude the factory service. Rolex is a registered trademark of Rolex Watch U.S.A., Inc.
Rocks On Clocks LLC does not sell pre-accessorized watches of any brand. Our business is to customize your watches to your specification.
Customized watches shown here and throughout this website are representative examples of custom enhancements Rocks On Clocks LLC has completed in the past, and is not in our inventory for purchase. All diamonds on watches throughout this site have been custom-iced (custom added) unless specifically stated "factory original diamonds". All of our watches are original, and the term "custom" refers to the authentic and precious gold and diamond additions which will be added onto the factory original watch of your choice.Please note that the watch images reflected are sample photos only.
This image is representational of the watch you will receive if you decide to make a purchase but is not an actual photo of the watch being offered for sale. We are not an authorized Rolex dealer nor is it affiliated with the Rolex Corporation or any of its subsidiaries.
Unless purchased directly from an authorized Rolex dealer, all Rolex watches are considered pre-owned. Datejust, Day-Date President, Presidential, Super President, Pearlmasters, Masterpiece, Submariner, Cosmograph Daytona, Explorer, Sea Dweller, GMT Master, Yacht-Master, Air King Milgauss, Prince, and Cellini are all registered trademarks of the Rolex Corporation (Rolex USA, Rolex S.A.) All trademarked names, brands and models, mentioned on this site are the sole property of Rolex, USA, Inc., and/or their respective trademark owners. This site, including its owners, operators, and developers, are not affiliated with nor endorsed by Rolex, Rolex USA, or any of its subsidiaries, in any way.
All trademarked names, brands and models, mentioned on this site are the sole property of Rolex, USA, Inc. and/or their respective trademark owners. This site, including its owners, operators, and developers, are not affiliated with nor endorsed by Rolex, Rolex USA, or any of its subsidiaries, in any way.